Frequently asked questions.

Yes — and please do. Tiles shift with light, grout colour and room scale, so we recommend sampling two or three candidates before committing. Use the contact form with the ranges you’re eyeing and your delivery details.

Both. tiling.city exists precisely to give homeowners and designers a friendly door into wholesale ranges. Trade customers (builders, pool builders, tilers) get trade terms — see the trade page.

No — we supply, we don’t lay. Tiling and waterproofing should be done by appropriately licensed trades for your state, and pool tiling is specialist work. We’re glad to suggest you engage a licensed tiler, and trade enquiries from tilers are always welcome.

The mosaic ranges shown on our projects page are pool-specific — glass and eco-stone mosaics engineered for full immersion, with matching edges, angles and trims. Not every range suits pools, though: tell us it’s a pool project and we’ll quote only suitable product, with the technical sheets to back it.

Each range carries tested slip ratings (and frost resistance for exteriors). Tell us the space — bathroom floor, pool surround, alfresco — and we’ll match finishes that meet the relevant rating, with documentation for your certifier if needed.

In-stock lines move quickly Australia-wide; imported ranges travel on shipping schedules, so allow longer and order early for fixed deadlines. We quote current stock and lead times honestly with every quote — planning beats hoping.

The industry rule of thumb is around 10% extra for straight lays and more for diagonal patterns, large formats or complex cuts — and ordering it up front keeps every box in the same shade batch. We check quantities against your measurements when we quote.

Leading European and international manufacturers, supplied wholesale-direct. The project record speaks for itself: Ritz-Carlton Melbourne, W Hotel, resort pools worldwide.

Send the details through the form. We won’t pretend to beat every internet price, but wholesale-direct supply means our first number is usually a genuine one — and identical-looking tiles often aren’t identical grades.

One form, one business day (typically): tell us the project, spaces, rough quantities and the ranges or looks you like — get a quote. Plans and Pinterest boards welcome.

For larger projects we can look into special orders and bespoke mosaic blends beyond the standard ranges — tell us the look and quantities and we’ll see what’s possible. Smaller residential jobs are usually best served by the in-range colours, which cover most briefs.

Porcelain is denser, harder and less porous than standard ceramic, which makes it the usual pick for floors, wet areas and outdoors; ceramic still suits many walls and lighter-traffic spaces. We break it down on the blog, and we’ll always recommend the right body for your job.

Yes — the pool mosaic ranges come with matching waterline tiles, edges, angles and drainage trims, and many porcelain ranges have coordinating skirtings and step treads. Tell us the full scope and we’ll quote the trims alongside the field tiles.

We check your quantities against your measurements when we quote (including the ~10% wastage rule), so every box lands in the same shade batch. We don’t lay tiles ourselves, so for set-out and installation you’ll want your licensed tiler — but we’ll make sure you order the right amount.

Through-body porcelain in a matte or lightly textured finish is the low-fuss favourite — it resists stains and wear, hides everyday life, and rarely needs sealing (unlike many natural stones). Tell us the rooms and we’ll point you at the most forgiving ranges.